FREQUENTLY ASKED QUESTION

We're the only provider in North Carolina that combines: Integrated Approach: Health coaching + holistic services + care coordination in one place Clinical Partnerships: We work with hospitals, ACOs, and primary care providers for seamless care Insurance Alignment: A few services are insurance-eligible, not just cash-pay Dual Expertise: Public health/epidemiology + holistic health credentials Health Equity Focus: Prioritizing underserved populations while serving all communities Comprehensive Services: Individual and group coaching, holistic therapies, corporate wellness, community programs Virtual Accessibility: Statewide reach with future physical wellness space Outcomes-Driven: We track results and report to referring providers

Health and wellness coaching is a collaborative, client-centered approach to help you identify and achieve your personal health goals. Unlike medical treatment, coaching focuses on lifestyle behavior change, motivation, accountability, and self-management skills. Our certified coaches work with you to: - Set realistic, achievable health goals - Develop personalized action plans - Overcome barriers to change - Build sustainable healthy habits - Improve chronic condition management - Reduce stress and improve well-being Coaching complements your medical care by supporting you between doctor visits and helping you implement the recommendations from your healthcare team.

Wellness coaching focuses on lifestyle factors (nutrition, activity, stress, sleep) that drive 70-80% of health outcomes. We don't diagnose conditions, prescribe medications, or replace medical care. We partner with your healthcare providers to help you implement lifestyle changes.

No, Inspired Now Wellness and Community Partners is not a medical practice. We do not diagnose medical conditions, prescribe medications, or provide medical treatment.

Erica Jones is a Board-Certified Health Practitioner and a Board-Certified Holistic Practitioner Dr. Tammy Smith is a Wellness Coach and a Certified Health Education Specialist. We do NOT have medical licenses, and we do work within our scope as health educators.

While both support your well-being, they serve different purposes: Wellness Coaching: - Focuses on lifestyle, behavior change, and goal achievement - Forward-looking and action-oriented - Addresses nutrition, physical activity, stress management, chronic disease self-management - Does not diagnose or treat mental health conditions - Complements medical and mental health care Therapy/Counseling: - Provided by licensed mental health professionals - Treats diagnosed mental health conditions - Addresses past trauma, emotional issues, and psychological disorders - May involve clinical interventions and treatment plans Many people benefit from both coaching and therapy. We can coordinate with your therapist or counselor if you're receiving mental health services.

Absolutely! Wellness coaching is highly effective for chronic disease management. Our coaches help you: - Understand your condition and treatment plan - Implement lifestyle changes (nutrition, physical activity, stress management) - Track important health metrics (blood sugar, blood pressure, medications) - Improve medication adherence - Communicate effectively with your healthcare team - Set and achieve health goals - Build confidence in self-management Research shows that lifestyle interventions supported by coaching can significantly improve outcomes for chronic conditions. We work in partnership with your doctor to support your medical treatment plan.

Wellness coaching is beneficial if you: Want to make lifestyle changes but need support and accountability Have chronic health conditions (diabetes, hypertension, obesity) and want to improve management Feel stuck or overwhelmed with your health goals Have tried to make changes before but struggle to maintain them Want to reduce stress, improve energy, or enhance well-being Have been referred by your doctor for lifestyle support Are navigating health challenges and need guidance Want to prevent future health problems Need help coordinating care between multiple providers Are ready to take an active role in your health Wellness coaching may NOT be right if you: - Need medical diagnosis or treatment (see your doctor) - Require mental health therapy for diagnosed conditions (see a licensed therapist) - Are not ready to make changes or take action - Want someone to "fix" your problems without your active participation Not sure? Schedule a free 15-minute consultation to discuss your situation and determine if coaching is a good fit.

It depends on your situation: For insurance-billed services: A referral from your doctor, hospital, or care team may be required depending on your insurance plan. For private-pay services: No referral needed! You can schedule directly with us for any of our coaching, holistic, or wellness services. For best results: We recommend informing your healthcare provider about your wellness coaching, especially if you're managing chronic conditions. This allows us to coordinate care and ensure everyone is working toward your health goals together.

Scheduling is easy! You have several options: Online: - Visit our website and use our online booking calendar - Select your service and preferred time - Complete the intake form - Receive confirmation email Phone: - Call us at [phone number] - Speak with our scheduling team - Monday-Friday 10AM-7PM Email: - Email us at info@inspirednowwellness.org (info@inspirednowwellness.org) - Include your name, phone number, preferred service, and 2-3 date/time options First-time clients: We recommend starting with a free 15-minute consultation to discuss your goals and determine the best services for you.

Yes! Most services are available via secured video conferencing.

Absolutely! You'll have the flexibility to: - Start virtually and switch to in-person - Mix virtual and in-person sessions based on your schedule - Choose what works best for each appointment Some clients prefer: - Virtual for regular coaching check-ins - In-person for holistic services and special sessions - Hybrid approach based on convenience Just let us know your preference when scheduling.

Yes! We work with insurance for eligible services including: - Health and wellness coaching - Preventive health education - Care coordination services Insurance plans we work with: - NC Medicaid Managed Care Plans (AmeriHealth Caritas, WellCare, United Healthcare Community Plan, Healthy Blue) - Commercial insurance plans (we are working with major insurers - contact us to verify your specific coverage) Services NOT covered by insurance: - Holistic and spa-like services (Reiki, sound therapy, cavitation, wood therapy, ionic foot detox, yoni steam) - Some group wellness programs - Corporate wellness services Contact us at info@inspirednowwellness.org (info@inspirednowwellness.org)to verify your coverage before your first appointment.

Yes! Wellness coaching for chronic disease management typically qualifies.

No problem! We offer several options: Private Pay: - Pay out-of-pocket at our posted rates - Package discounts available (save $60-$180) - Flexible payment options Sliding Scale: - Available through grants for qualifying individuals - Based on income and household size - Contact us to discuss options Health Savings Account (HSA) or Flexible Spending Account (FSA): - Many wellness services qualify - Check with your HSA/FSA administrator Grant-Funded Programs: - We participate in community health initiatives - Ask about current grant-funded opportunities

We require 48 hours' notice. Late cancellations/no-shows may incur fees up to 50% of session cost.

You have several options: Maintenance Support: - Move to monthly check-ins for ongoing accountability - Stay connected to maintain progress - Access support when new challenges arise Graduate Confidently: - You've built skills and habits to continue independently - You're welcome to return anytime you need support - Access to resources and community programs Transition to Group Support: - Join group coaching sessions - More affordable ongoing support - Benefit from peer accountability and shared learning Add Holistic Services: - Complement your wellness journey with holistic therapies - Maintain mind-body balance - Self-care and stress management Access to Resources: - Even after completing coaching, you remain part of our community - Invitations to workshops and events - Access to educational resources

Absolutely! We provide comprehensive corporate wellness programs tailored to your organization's needs and budget. Corporate Wellness Services: - Employee wellness coaching (individual and group) - Health education workshops - Stress management programs - Chronic disease prevention initiatives - Executive wellness packages - Health screenings and assessments (via medical partners) - Engagement reporting and ROI metrics Program Options: Custom programs available Benefits for employers: Improved employee health and productivity Reduced absenteeism and presenteeism Lower healthcare costs Enhanced workplace morale Competitive employee benefit Measurable outcomes and ROI Next Steps: 1. Complete our Corporate Wellness Inquiry Form on our website 2. Schedule a consultation to discuss your organization's needs 3. Receive a customized proposal 4. Launch your program! Contact us at info@inspirednowwellness.org (info@inspirednowwellness.org)

Yes! We partner with hospitals, ACOs, and health systems to provide community-based wellness support that extends care beyond clinical walls. Current partnership discussions: - VA Hospital System - Local Accountable Care Organizations (ACOs) How we support health systems: - Post-discharge wellness support - Chronic disease prevention programs - Readmission reduction initiatives - Community health improvement programs - Health equity programming - Outcomes tracking and reporting Interested in partnering? Contact Dr. Tammy Smith, Managing Director, at tsmith@inspirednowwellness.org to schedule an informational meeting.

Thank you for considering Inspired Now Wellness as a partner in your patient's care! Referring a patient is easy: Step 1: Download Referral Form - Visit our website's Community Partners page - Complete the Secured Referral Form - Or contact us to have it emailed to you Step 2: Complete Form Include: - Patient demographics and contact information - Diagnosis/conditions - Reason for referral - Specific goals or focus areas - Any relevant clinical information Step 3: Submit - Fax to: [fax number] - Email to: info@inspirednowwellness.org (info@inspirednowwellness.org) - Patient can bring form to first appointment Step 4: We'll Take It from There - We contact patient within 48 hours - Schedule initial assessment - Provide regular progress updates to you - Send outcome reports Questions? Contact Dr. Tammy Smith at tsmith@inspirednowwellness.org

Absolutely. We are fully HIPAA-compliant and take your privacy very seriously. How we protect your information: - Encrypted electronic health records (EHR) system - Secure, HIPAA-compliant email and video platforms - Locked physical storage (when applicable) - Staff training on privacy and security - Business Associate Agreements with all vendors - Limited access to your information (need-to-know basis) What we share: - With your authorization: Progress updates to referring providers, coordination with your healthcare team - As required by law: Court orders, public health reporting (rare) - For billing: Minimum necessary information to insurance companies What we don't share: - Your information with family or friends without your written consent - Details of your sessions with anyone outside your care team - Any information for marketing purposes You have the right to access your records, request corrections, and receive an accounting of disclosures. See our Privacy Policy for complete details.

We accept multiple payment methods for your convenience: Credit/Debit Cards: - Visa, MasterCard, American Express, Discover - Processed securely through our payment system - Can keep card on file for automatic payment HSA/FSA: - Health Savings Account (HSA) cards accepted - Flexible Spending Account (FSA) cards accepted - We provide itemized receipts for reimbursement Insurance: - Direct billing for covered services - Copays collected at time of service Cash or Check: - Accepted for private-pay services - Make checks payable to: Inspired Now Wellness and Community Partners, LLC Payment Plans: - Available for wellness packages (2-3 installments) - Contact us to arrange Not accepted: - Bartering or trade - Third-party checks - Payment apps (Venmo, CashApp, etc.) at this time